What good looks like.
Practical guidance for building and running high-performing offshore teams — from the first 90 days through to scaling with confidence.
Better Practice Library
A growing set of guides on building, running and scaling an offshore teams. Browse by category below.
Browse by topic
Contents
Getting ready to offshore
Clarify why you are offshoring, choose an appropriate first role and prepare the ownership, processes and business case needed to make it work.
Designing the role
Turn a collection of tasks into a coherent role with clear outputs, working hours, decision rights and a fair salary range.
Working with your BPO partner
Clarify responsibilities, commercial terms, HR support, governance and continuity arrangements with your offshore employment partner.
Recruiting the right people
Give recruiters a precise brief, assess candidates fairly and use practical evidence to select people who can succeed in the role.
Onboarding and the first 90 days
Give new offshore employees the context, training, feedback and milestones they need to become confident and productive.
Managing an offshore team day to day
Create the daily rhythm, clarity and progressive autonomy that allow an offshore team to deliver consistently.
Communication that works
Set clear channel rules, create useful meeting rhythms and make it safe for remote colleagues to ask questions and challenge assumptions.
Performance and accountability
Use balanced measures, regular feedback and fair performance processes to make expectations visible and improve results.
Systems, security and tools
Give offshore employees secure, reliable access to the systems they need while maintaining appropriate controls, documentation and oversight.
Culture, engagement and retention
Build belonging, fair recognition and visible development opportunities for offshore employees without relying on cultural assumptions.
Scaling your offshore team
Add leadership, standardisation and governance as the offshore team grows, without losing clarity or connection.
Common offshoring mistakes—and how to correct them
Diagnose six recurring problems that weaken offshore teams and take practical action before they become entrenched.
No guides in this category yet — try another topic.